Summary

  • 8+ years of hands-on experience owning UX / UI design for web and mobile applications in both Waterfall and Agile development teams

  • Pattern of effective collaboration among product owners, developers, UX professionals, QA testers, stakeholders, and executives

  • Expert knowledge of Sketch App, Omnigraffle, and Invision; proficient knowledge of Illustrator, Balsamiq, and Fireworks

  • Familiarity with HTML, CSS, and Java as well as iOS boilerplate and best practices

Experience

Senior UX Designer, TD Ameritrade

MI May 2018 - Present

Currently, UX Lead for TD Ameritrade’s Digital Guidance unit where I design responsive web apps for several roboadvisors including Personalized Portfolios, an automated managed portfolio for high-net worth customers.

Designed Revise My Strategy, a responsive web feature that allows customers to confidently change their investment goals and stay on track even during the pandemic.

Facilitated Design Thinking workshops across the company, educating coworkers of various levels and successfully encouraging folks to take a more human-centered approach to solving problems

UX Designer, Lake Trust Credit Union

July 2017 - May 2018

Overhauled the account opening process to be accessible, responsive, and intuitive, resulting in a substantial increase in new accounts and helping establish Agile development as a companywide practice.

UX / UI Designer, Latcha + Associates

May 2016 – July 2017

Drove the redesign of Audi’s CRM platform, pinpointing issues through user research, and iterating designs alongside account executives, resulting in a more efficient and profitable marketing strategy. Created the personality, conversational UI, and visual assets for a HR chat bot built with IBM Watson, which allowed the company to successfully pitch its innovative and human-centered approach to new clients.

UX / UI Designer, ACS Technologies                                                     

Oct 2013 – Oct 2015                     

  • Owned the user experience and interface for desktop and mobile applications in an Agile team of testers, engineers, and product owner

  • Received glowing user reviews for the design of complex features and UI

  • Won over difficult stakeholders and meticulous designers with solid domain knowledge, user scenarios and empathy

UX Designer, The Informatics Applications Group / T2                 

Aug 2012 – May 2013

  • Co-led the user experience strategy for new and existing products across multiple platforms in an Agile team of developers, subject matter experts, and product owner

  • Improved the design process, standardized communication in diverse teams, and established documentation guidelines

  • Persuaded stakeholders with personas, wireframes, task flows, prototypes, and other deliverables

UX Intern, Gale-Cengage Learning                                                       

May – Aug 2011

  • Redesigned interfaces of two academic library databases in collaboration with product management team

  • Organized and moderated usability testing of a prototype to pinpoint areas needing improvement

Education


MSI in Human Computer Interaction, University of Michigan               Apr 2012
BA in English & Sociology, Grand Valley State University                       Jul 2006

Methods

  • Storyboarding

  • Surveys

  • Task Flow Diagrams

  • Usability Testing

  • Wireframing

  • Agile

  • Contextual Inquiry

  • Heuristic Evaluation

  • Interviews

  • Personas & Scenarios

  • Prototyping